Refund policy

Refund & Returns Policy

At Dropify Hub, we want you to feel confident with your purchase of the Velix Smart Bracelet.

30-Day Return Window
You have 30 days from the date of delivery to request a return or refund.

Eligibility for Returns
To be eligible for a return:

• The item must be unused and in its original condition
• The product must be in original packaging
• Proof of purchase is required

Non-Returnable Items
We do not accept returns for:

• Used or damaged items (not due to our error)
• Items returned without prior approval

Refund Process
Once your return is received and inspected:

• We will notify you of approval or rejection
• If approved, your refund will be processed to your original payment method within 5–10 business days

Return Shipping

• Customers are responsible for return shipping costs
• Original shipping fees (if any) are non-refundable

Damaged or Incorrect Items
If your Velix Smart Bracelet arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Provide photos as proof
• We will arrange a replacement or full refund at no extra cost

Exchanges
We only replace items if they are defective or damaged.

Late or Missing Refunds
If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• Then contact us if needed